Terms of Service
TERMS OF SERVICE
Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.
You buy as a private individual on our Website. Unfortunately, we cannot currently offer company purchases through our Website. This means we are not able to alter the invoice, add your VAT number to the invoice, nor offer reverse charged VAT on our invoices. For company purchases (wholesale orders) over $1000, please contact our customer service department.
IDENTITY OF THE COMPANY
MurtooLimited Liability Company
532 Old Marlton Pike W#334
PLACING AN ORDER
By placing an order with Murtoo you agree to the following terms and conditions.
In order to place an order, you must be over 18 years of age and possess a valid payment method acceptable to us. If unforeseen difficulties arise or if unsatisfactory credit information about the customer is obtained after the acceptance of the order, we will be entitled to cancel the confirmed order and we will be exempt from liability of any kind.
When placing an order on our site, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the payment method used to place your order and that there are sufficient funds to cover the cost of the goods.
Some of the goods sold through our website may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18s.
When you place an order, you will receive an acknowledgment email confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have charged your chosen payment method.
PRICING AND AVAILABILITY
Where applicable, prices are inclusive of VAT, GST or sales tax but exclusive of shipping cost.
While we try and ensure that all information, details, descriptions, availability and prices that appear on this website are accurate, errors may occur. If we discover an error, we will inform you of this as soon as possible and find a solution with you. If we have already received your payment, but it is necessary to issue you with a refund, it will be refunded to the payment method used.
Upon receiving your order, we carry out a standard pre-authorization check on your payment method to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed.
Your card will be debited once the order has been shipped.
If you pay with a debit card, the payment will be reserved on your account in accordance with the terms of your card, until we capture or decline the payment.
Murtoo accept the following payment methods:
Visa, Master Card, Discover, American Express, PayPal
At Murtoo, your payment is safe and completely encrypted by SSL, so you can feel completely safe about your transaction. Read everything about the payment security here .
All products are always shipped in secure packaging. You choose your most convenient shipping method during checkout. The expense of shipping will be dependent on the size of your order and delivery terms. You can read more here .
We will cover any damage to the product during shipping, and ship you a replacement if needed.
Dispatch times may vary according to availability. Any guarantees or representations made as to delivery times may occasionally be subject to unforeseen delays resulting from postal delays or force majeure, for which we are not responsible.
Because we are so confident in our collection and want you to be 100% satisfied with your purchase, we actually offer you 365 days to return your product. The only requirement, after the statutory 14 days, is that your item has not been used (as far as this is reasonably possible), and all packaging is intact. If this is not the case, it may constitute a value deterioration, for which you are liable.
If you return your entire order, we will refund you in full, including the original shipping cost. If you chose DHL Express delivery, we will refund you the equivalent cost of our standard shipping service instead of the DHL Express amount.
If you are only returning some of your purchased products, you will not be refunded the original shipping cost.
Please note we cannot accept returns on personalized items.
To return an item, please use our online return form and follow the instructions provided.
You are also very welcome to simply return your items for a refund, any way you prefer at your own expense. In that case please use the standard return form shown at the end of the Terms of Service.
RIGHT OF WITHDRAWAL (CANCELLATION)
You have a statutory right to cancel and return your order within 14 days from the day you received it, for any reason and with no justification. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.
Exceptions to the right of withdrawal
There is no right of withdrawal from the purchase of goods made to your specifications or which have a distinct personal touch, such as engraved items. You may lose your right of withdrawal if you break the seal or packaging of beard and skincare products.
How to cancel a purchase
You can cancel a purchase and let us know you wish to return it by giving us a clear message stating your wish to cancel. You can send a letter or an email, where you inform us of your wish to regret the purchase to Murtoo Limited Liability Company
532 Old Marlton Pike W #334, Marlton NJ 08053, United States,
You cannot cancel by denying to receive the order, without also notifying us that you wish to cancel. You can also use the legal standard return form, which is shown in the end of the Terms of Service, but this is not obligatory.
If something is wrong with the product
If you find something wrong with a product, then please make contact with us within a reasonable time, for us to find a quick and good solution for you. We recommend you contact us as fast as possible, especially if the product was damaged during shipping.
If you contact us within 2 months this will always be seen as a reasonable time period.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
Alternatively, you can also get in touch with your local dispute resolution body:
If you are in the US:
LINKING TO THIS WEBSITE
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
DISCLAIMER OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Murtoo and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Murtoo’sliability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. For example, but not limited to, services to track your parcel.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Camden Country, New Jersey, United States.
STANDARD RETURN FORM
532 Old Marlton Pike W #334
Marlton NJ 08053
I / We hereby declare that I / we wish to make the cancellation right applicable to my / our purchase agreement for the following goods ordered xx/xx-xxxx and received xx/xx-xxxx:
(Insert name of products)
(Customer name, address, order number, signature, date)“
Questions about the Terms of Service should be sent to us by email.